As both a sybase and an oracle dba i have found sybase support to be

MUCH better lately than oracle support. I always get prompt call backs

from sybase while im usually trying to google answers about support
issues with oracle - and metalink etc... just plain are awful. Every
time i have a problem and request help they post back some link to a
paper that sort of is related to the problem but completely misses the
point - and then they close the case...



Had a support call with oracle 2 months back where the guy basically
said it was time for him to go home and he wished me good luck getting
stuff going... I was boggled... Sure it wasnt production but there
wasnt even an attempt to transition the problem to someone else... I
think he was annoyed because the problem was mundane (but real).



But fundamentally i rarely need to go to sybase support. The
troubleshooting guide has a list of most errors and step by step problem
resolution steps. With oracle, there is NOTHING of the sort available.



Anyway... support is, in my mind, a big advantage of sybase. With
sybase i know that if i have a production emergency i will get help.
With oracle i kind of hope i can find a solution on google while i
wait for the callback... Fingers crossed that my oracle systems dont
ever crash...



Ed


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