Rob Verschoor wrote:

>"Daniel Morgan" <damorgan@exxesolutions.com> wrote in message
>news:1062652153.221927@yasure...
>[...]
>
>
>>But I have checked out the links provided for on-line Sybase support
>>
>>
>and
>
>
>>they seem to be a more than a magnitude less useful than those
>>
>>
>provided
>
>
>>by Oracle. What I compared was:
>>
>>http://www.sybase.com/support/manuals
>>to
>>http://tahiti.oracle.com
>>
>>Maybe it is just me but I found nothing even remotely comparable.
>>
>>For example I go to the Oracle site, click on the link for verison
>>
>>
>9.2
>
>
>>and enter the search criterion "Database Tuning."
>>I click on "Performance Tuning Guide And Reference" and get examples
>>
>>
>of
>
>
>>exactly how to do it.
>>
>>I do the same exact search at the Sybase site:
>>
>>I get a message that the manual is unavailable.
>>
>>I then click on a specific version and it takes me to a selection of
>>on-line books ... and I find three books titled "Performance and
>>
>>
>Tuning
>
>
>>Guide." Four minutes later, with a 256K DSL line I have a PDF to
>>
>>
>look
>
>
>>at. It contains information on data normalization. Something only
>>peripherally related to by original search criterion.
>>
>>My point here is not to start a pointless flame war but rather to
>>
>>
>point
>
>
>>out that everyone has good experiences and bad experiences. An none
>>
>>
>of
>
>
>>the major RDBMS vendors has a lock on good, or bad, support.
>>
>>--
>>Daniel Morgan
>>
>>
>
>What you've compared here seems to be the useability of the search
>feature rather than the quality of the support documents. My
>impression is that you've spent more time with Oracle so you know your
>way around there better?
>
>Anyway, for ASE, the manuals are here:
>http://sybooks.sybase.com/as.html .
>To access support information, including things like searching through
>solved cases, go here: http://www.sybase.com/support (for some
>information, you need to register forst, though that's free).
>
>HTH,
>
>Rob V.
>-------------------------------------------------------------
>Rob Verschoor
>
>Certified Sybase Professional DBA for ASE 12.5/12.0/11.5/11.0
>and Replication Server 12.5
>
>Author of "Tips, Tricks & Recipes for Sybase ASE" and
>"The Complete Sybase ASE Quick Reference Guide"
>Online orders accepted at http://www.sypron.nl/shop
>
>mailto:rob@DO.NOT.SPAM.sypron.nl.REMOVE.THIS.DECO Y
>http://www.sypron.nl
>Sypron B.V., P.O.Box 10695, 2501HR Den Haag, The Netherlands
>-------------------------------------------------------------
>
>
>
I've spent more time recently. That wasn't true in the past. But the
search feature is certainly an important part of support. And more so
for those with little knowledge than for experts. If someone is an
expert, by definition, they have mastered it. The search feature must
work for those that are beginning and intermediate level.

And as I said ... my intent was not some stupid flame-war. Rather just
to point out that statements such as company X's support is better than
company Y's are generally misleading or meaningless as is the case here.
The impression depends on the person, their level of familiarity, and
the phase of the moon.

--
Daniel Morgan
http://www.outreach.washington.edu/e...ad/oad_crs.asp
http://www.outreach.washington.edu/e...oa/aoa_crs.asp
damorgan@x.washington.edu
(replace 'x' with a 'u' to reply)