Ian Michael Gumby wrote:

> The point that Danny is trying to make is that we don't "know" oracle
> because we're not using the latest and greatest release aka 10g. 11i
> isn't due out for a month and frankly, I wouldn't want to be on the
> latest version of Oracle and then have to deal with their support idjits
> who first try to deny that its a bug, and then try to tell you that its
> not a severity 1.
> (Oh yes Daniel we've had such lovely experience with Oracle.)
>

This is completely off-topic. but we (at least the ones working on software
providers) should all be very aware of these kind of situations...
It's not only Oracle...
I prefer to think that the internal support initiatives I see in the Informix
community will really make a difference...

I find it more and more amazing that software companies continue to
differentiate closed source from open source based on the support they offer to
customers... Too many times I've seen so poor support quality that I find it
odd that this idea still sells...

This is one of my paranoid ideas... I keep repeating this kind of messages and
as always I want to point that most of the times the fault does not lie on the
people but on how organizations are managed/oriented...

Regards,


--
Fernando Nunes
Portugal

http://informix-technology.blogspot.com
My email works... but I don't check it frequently...