Douglas R. Probst wrote:
> "Timothy J. Bogart" <tbogart@frii.net> wrote in message
> news:420285f5$0$204$75868355@news.frii.net...

<snip>
>>There are still those times when I turn to do something and this huge
>>blank forms in what's left of my mind - and it is really great to be
>>able to come here and get unstuck.
>>
>>Heck, forming the questions works a good bit of the time. 8-)
>
>
> Personally, I tend to call IBM support, we pay them a boat load of money for
> support, why not use it? Besides, it kills time ;-)
> I just wish they would call me back for a survey when I don't get the needed
> answers. You ever notice they only call you if the PMR was closed within
> 15 minutes of it being opened??
> Doug
>
>

Everyone on the account advocate team knows my name (and runs in fear).
Right now I am between gigs and the support that came with my 5.2 has
run out.

But even when I would turn problems into complaints and kick them up the
line, I found valuable bits here.

As for the survey, I think it is built into the system. It is a
feature, not a bug. 8-)

Still, IBM service and support may not be what it once was (if it ever
was) but it seems to hold up with the competitors (though I have spent
the least time with HP).

Of course, everyone knows the keyword 'escalate', right? 8-)