On Thu, 03 Feb 2005 14:08:04 -0700, Timothy J. Bogart wrote:

> Douglas R. Probst wrote:

>> You ever notice they only call you if the PMR was closed
>> within 15 minutes of it being opened??

Invariably. For the last 19 years. Every time I've raised a problem and
the resolution has been simple, it's been followed shortly by someone
calling with a questionnaire about service levels. Never happens after the
ones which take weeks or more.

> Still, IBM service and support may not be what it once was (if it ever
> was)

Well, AIX support in 2005 doesn't differ in any noticeable degree to MVS
support in 1986 when I started in this game. They still try to prove it
isn't their problem first, then insist on an unreasonable amount of
documentation to prove that you really do have a problem. But if you
persist to this degree, they then do look into it.

But God help you if you have a multi vendor problem. That hasn't changed
either.

Regards, Ian