"Richard B. Gilbert" <rgilbert88@comcast.net> wrote...
> CLS wrote:
>> On Sun, 19 Nov 2006 05:21:16 GMT, Rich Teer <rich.teer@rite-group.com>
>> wrote:
>>
>>
>>>On Sun, 19 Nov 2006, silktaco@yahoo.com wrote:
>>>
>>>
>>>>I found something at SunSolve's web-site that seems to describe the
>>>>problem but the full detail is protected. I'd very much appreciate it
>>>>if someone would mail to me what it says: silktaco@yahoo.com.
>>>
>>>Here's a better idea: why don't you pony up the cash to buy a
>>>support contract? That way, you'd have access to all the Sunsolve
>>>goodies...
>>
>>
>> Thanks. I'll be sure not to stop and help you if I see you broken
>> down on the side on the road.
>
> Some of us would rather walk to the service station than commit theft! Nor
> do we care to associate with thieves!
>
> If you had simply described your problem and asked for help with it
> someone might have told you to apply a patch or modify a configuration
> file or whatever the solution is.
>
> The service contract that will get you full access to Sunsolve is $140 per
> CPU per year. The software is free. Support costs money. Sun has to
> make money somehow and that is the business model they have chosen.
> Learn to live with it or learn to live with your problems!
But we can ask, 'Why', can't we?
Why *should* people have to pay to find out why their mouse stutters?
This is a product Sun have sold.
It's in free circulation.
Shouldn't the technical information on that product be freely available?

--
Tom Tobin.