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skip diagnostic mode and/or not enter it

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  #1 (permalink)  
Old 01-05-2008, 06:18 AM
Kamal R. Prasad
 
Posts: n/a
Default skip diagnostic mode and/or not enter it

Hello,

We have AIX 5.3 running on brand new p5 520. I find that both
machines after a few days of usage are entering diagnostic mode with
no console attached. [But to hack the diag problem, I do have to
attach the console].
As per the diagnostic tool, I diagonized all resources -and
everything is reported as fine. I did a problem analysis and it
reported the following information:-
-----------------------------
AC Power/coolant failure: 110000AC
....
Scan chrp failure: follow maintenance procedure FSPS04
follow maintenance procedure FSPS06
-----------------------------

I noticed that during a bootup, many a times the system gets stuck
with 110000AC on the LCD panel and one has to preset the reset button
to get past it. I have searched the suer and service manual and the
entire IBM website -and there is no document containing the term
FSPS04/6.
Can someone tell me what the problem could be and how to fix it?
If I have to live with this problem, how does one ensure that on
bootup it does not drop into diagnostic mode?

On the diagnostic menu, I found that option (5) allows me to drop
into single-user mode and from there I changed the run level (init 5).
The kernel loaded but I got quite a few messages:-
execve: cannot load a 64-bit program ..
when starting some of the daemons.

This problem did not show up before getting into diagnostic mode -and
we do have bos.mp64 and bos.64bit installed at the same time.


Any hints on how to get the machines fully functional (between
reboots)?

thanks
-kamal
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  #2 (permalink)  
Old 01-05-2008, 06:18 AM
Greg Beeker
 
Posts: n/a
Default Re: skip diagnostic mode and/or not enter it


Kamal R. Prasad wrote:
> Hello,
>
> We have AIX 5.3 running on brand new p5 520. I find that both
> machines after a few days of usage are entering diagnostic mode with
> no console attached. [But to hack the diag problem, I do have to
> attach the console].
> As per the diagnostic tool, I diagonized all resources -and
> everything is reported as fine. I did a problem analysis and it
> reported the following information:-
> -----------------------------
> AC Power/coolant failure: 110000AC
> ....
> Scan chrp failure: follow maintenance procedure FSPS04
> follow maintenance procedure FSPS06
> -----------------------------
>
> I noticed that during a bootup, many a times the system gets stuck
> with 110000AC on the LCD panel and one has to preset the reset button
> to get past it. I have searched the suer and service manual and the
> entire IBM website -and there is no document containing the term
> FSPS04/6.
> Can someone tell me what the problem could be and how to fix it?
> If I have to live with this problem, how does one ensure that on

Never live with a problem that is fixable. Call HW support.
> bootup it does not drop into diagnostic mode?
>
> On the diagnostic menu, I found that option (5) allows me to drop
> into single-user mode and from there I changed the run level (init

5).
> The kernel loaded but I got quite a few messages:-
> execve: cannot load a 64-bit program ..
> when starting some of the daemons.
>
> This problem did not show up before getting into diagnostic mode -and
> we do have bos.mp64 and bos.64bit installed at the same time.
>
>
> Any hints on how to get the machines fully functional (between
> reboots)?


As these are new machines, I'd call IBM right away.

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  #3 (permalink)  
Old 01-05-2008, 06:19 AM
Kamal R. Prasad
 
Posts: n/a
Default Re: skip diagnostic mode and/or not enter it

"Greg Beeker" <gbeeker@gmail.com> wrote in message news:<1113407691.193899.323030@o13g2000cwo.googleg roups.com>...
> Kamal R. Prasad wrote:
> > Hello,
> >

[snip]
> >
> >
> > Any hints on how to get the machines fully functional (between
> > reboots)?

>
> As these are new machines, I'd call IBM right away.


They sell varying levels of service depending on how much you pay.
The least expensive systems (which is what we have) come with bare
bones h/w and all kinds of 'bells and whistles' to make life difficult
for the customer's sysadmin -and after-sales service rather
compelling.
I figured how to get the systems to function across reboots -but the
patch to fix the problem using some fw would probably have to come
from IBM itself.

One imp. question -does a 220V power supply make a difference or can
they handle either (110/220) without any problem? Im located in India
whwre the power source is 220V @60 Hz.

regards
-kamal
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  #4 (permalink)  
Old 01-05-2008, 06:25 AM
Jeffrey Ross
 
Posts: n/a
Default Re: skip diagnostic mode and/or not enter it

"Kamal R. Prasad" <kamalp@acm.org> wrote in message
news:181e352f.0504142209.3ef810d9@posting.google.c om...
> "Greg Beeker" <gbeeker@gmail.com> wrote in message

news:<1113407691.193899.323030@o13g2000cwo.googleg roups.com>...
> > Kamal R. Prasad wrote:
> > > Hello,
> > >

> [snip]
> > >
> > >
> > > Any hints on how to get the machines fully functional (between
> > > reboots)?

> >
> > As these are new machines, I'd call IBM right away.

>
> They sell varying levels of service depending on how much you pay.
> The least expensive systems (which is what we have) come with bare
> bones h/w and all kinds of 'bells and whistles' to make life difficult
> for the customer's sysadmin -and after-sales service rather
> compelling.
> I figured how to get the systems to function across reboots -but the
> patch to fix the problem using some fw would probably have to come
> from IBM itself.
>
> One imp. question -does a 220V power supply make a difference or can
> they handle either (110/220) without any problem? Im located in India
> whwre the power source is 220V @60 Hz.
>
> regards
> -kamal


The specification states 100-127 or 200-240 V AC. No frequency stated. If
the power supply exceeds its tolerance I would expect the machine to power
down completely. Do you have access to a different power supply, eg a UPS?
Can your supplier not tell you what your p5 power requirements are?
http://www-1.ibm.com/servers/eserver...entry/520.html
ftp://ftp.software.ibm.com/common/ss...D00329USEN.PDF
The IBM web site is overly complex and relatively useless for searching.
However, it does have AIX and firmware patches available for downloading,
assuming that you know what you're looking for. Your machine model is
9111-520.
http://techsupport.services.ibm.com/.../download.html
Best wishes,
Jeffrey.


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  #5 (permalink)  
Old 01-05-2008, 06:26 AM
Kamal R. Prasad
 
Posts: n/a
Default Re: skip diagnostic mode and/or not enter it


Jeffrey Ross wrote:
> "Kamal R. Prasad" <kamalp@acm.org> wrote in message
> news:181e352f.0504142209.3ef810d9@posting.google.c om...
> > "Greg Beeker" <gbeeker@gmail.com> wrote in message

> news:<1113407691.193899.323030@o13g2000cwo.googleg roups.com>...
> > > Kamal R. Prasad wrote:
> > > > Hello,
> > > >

> > [snip]
> > > >
> > > >
> > > > Any hints on how to get the machines fully functional (between
> > > > reboots)?
> > >
> > > As these are new machines, I'd call IBM right away.

> >
> > They sell varying levels of service depending on how much you pay.
> > The least expensive systems (which is what we have) come with bare
> > bones h/w and all kinds of 'bells and whistles' to make life

difficult
> > for the customer's sysadmin -and after-sales service rather
> > compelling.
> > I figured how to get the systems to function across reboots -but

the
> > patch to fix the problem using some fw would probably have to come
> > from IBM itself.
> >
> > One imp. question -does a 220V power supply make a difference or

can
> > they handle either (110/220) without any problem? Im located in

India
> > whwre the power source is 220V @60 Hz.
> >
> > regards
> > -kamal

>
> The specification states 100-127 or 200-240 V AC. No frequency

stated. If
> the power supply exceeds its tolerance I would expect the machine to

power
> down completely. Do you have access to a different power supply, eg

a UPS?
> Can your supplier not tell you what your p5 power requirements are?


It works fine at 220V and a UPS(which exists here) does not change the
voltahe/frequency.

> http://www-1.ibm.com/servers/eserver...entry/520.html
>

ftp://ftp.software.ibm.com/common/ss...D00329USEN.PDF
> The IBM web site is overly complex and relatively useless for

searching.
> However, it does have AIX and firmware patches available for

downloading,
> assuming that you know what you're looking for. Your machine model

is
> 9111-520.
> http://techsupport.services.ibm.com/.../download.html
> Best wishes,
> Jeffrey.


There is a firmware patch -but it didn't fix the problem at hand.
Somehow, the sysadmins re-installed AIX and the machine stopped
entering diagnostic mode. But, there are quite a few warnings showing
up all the time -which we are ignoring because it doesn't interfere
with our work.

So, in summary -we got things working at our end.

regards
-kamal

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