yesterday (11 mar) and today sunsolve has been VERY slow.
are you seeing this too, or is it something on my end?
everything else i do to the outside world seems normal.

thx.

j.
--
Jay Scott 512-835-3553 gl@arlut.utexas.edu
Head of Sun Support, Sr. Operating Systems Specialist
Applied Research Labs, Computer Science Div. S224
University of Texas at Austin

Jay G. Scott wrote:
> yesterday (11 mar) and today sunsolve has been VERY slow.
> are you seeing this too, or is it something on my end?
> everything else i do to the outside world seems normal.
>

Based on a few years of reading this newsgroup, problems with Sunsolve
are absolutely normal!!!!!

What I fail to understand is why Sun pays so little attention to such
problems. This is the face of Sun that the world sees! Does Sun really
want to advertise that dismal performance is what the customer should
expect from Sun systems?

What would it be worth to be able to claim, for instance, three years of
continuous uptime and millisecond response as an example of what can be
done with Sun hardware and software???

I've never found Google to be down, or even slow! I think they do it
with PCs, though not, of course, PCs running Windoze.

Jay G. Scott <gl@csdsun1.arlut.utexas.edu> wrote:
>
> yesterday (11 mar) and today sunsolve has been VERY slow.
> are you seeing this too, or is it something on my end?
> everything else i do to the outside world seems normal.

Well, it doesn't seem any worse than usual to me. However, there's
a note up on the first page after login which says they're aware of
a problem.

I'm under the impression that when (if?!) the new Member Support Centre
goes live, sunsolve will get a bullet to the brain.

Colin

In article <UVUBj.77094$pM4.29604@pd7urf1no>,
Colin B. <cbigam@somewhereelse.shaw.ca> wrote:
>Jay G. Scott <gl@csdsun1.arlut.utexas.edu> wrote:
>>
>> yesterday (11 mar) and today sunsolve has been VERY slow.
>> are you seeing this too, or is it something on my end?
>> everything else i do to the outside world seems normal.
>
>Well, it doesn't seem any worse than usual to me. However, there's
>a note up on the first page after login which says they're aware of
>a problem.

and that's the problem i'm having.

>
>I'm under the impression that when (if?!) the new Member Support Centre
>goes live, sunsolve will get a bullet to the brain.
>
>Colin

oh, yeah..... that rings a bell now that you mention it.

ok. thx.

j.


--
Jay Scott 512-835-3553 gl@arlut.utexas.edu
Head of Sun Support, Sr. Operating Systems Specialist
Applied Research Labs, Computer Science Div. S224
University of Texas at Austin

On Mar 12, 5:51 pm, "Richard B. Gilbert" <rgilber...@comcast.net>
wrote:
> Jay G. Scott wrote:

>
> What I fail to understand is why Sun pays so little attention to such
> problems. This is the face of Sun that the world sees! Does Sun really
> want to advertise that dismal performance is what the customer should
> expect from Sun systems?
>

This has always seemed utterly mysterious to me as well. Most of
these things (sunsolve, docs) are classic scalable-by-adding-tin-and-
replicatiing-the-data things, and yet they do dismally badly at just
being available, let alone having a decent search interface and so on
(am I alone in finding that google now does a better job of searching
SunSolve than SunSolve does?)

I suspect that the answer is that the people who spend significant
money (so: no one who reads this newsgroup), only ever look at the
marketing site, and that is not often down.

--tim

Tim Bradshaw wrote:
> (am I alone in finding that google now does a better job of searching
> SunSolve than SunSolve does?)

I'll add another gripe - if you aren't logged in to SunSolve, do a
search for e.g. a BugID and click on the result, you get a message that
you should login first, which redirects you to the start page. Then you
have to redo the search.

Even the Sun Alert newsletter, which provides links to the information
about a specific Sun Alert on SunSolve now tells you that this link
might not work, and if so, you should login and search for the SunAlert
ID on SunSolve manually.

I mean, come on, it can't be that difficult to ask for authentication
and direct you at the original page you were trying to access. This is
annoying as hell.

Martin.
--
SysAdmin | Institute of Scientific Computing, University of Vienna
PCA | Analyze, download and install patches for Solaris
| http://www.par.univie.ac.at/solaris/pca/

On Mar 12, 11:03 am, "Colin B." <cbi...@somewhereelse.shaw.ca> wrote:
> Jay G. Scott <g...@csdsun1.arlut.utexas.edu> wrote:
> > yesterday (11 mar) and today sunsolve has been VERY slow.
> > are you seeing this too, or is it something on my end?
> > everything else i do to the outside world seems normal.
> Well, it doesn't seem any worse than usual to me. However, there's
> a note up on the first page after login which says they're aware of
> a problem.

The actual message is:
SunSolve Boundry System Queue Limit Exceeded
Please go back and try again.

Being 'aware' of the problem is one thing but I think its pretty
cynical
to pretend they care about paying service plan customers.

Luckily my current clients have to be dragged kicking and screaming
into agreeing to patch any roll out or production machinery so they
are
blissfully unaware of the situation.

"We are actively working to resolve this issue, and will update this
message
as soon as we have issue resolved. More soon. SunSolve Team"

> I'm under the impression that when (if?!) the new Member Support Centre
> goes live, sunsolve will get a bullet to the brain.

That should be the SunSolve Team getting the bullet.
Does anyone really believe that the team that has been apparently so
inept
for so long - we are talking YEARS now - can come up with something
called
Member Support Centre and that its going to suddenly all be sorted
out?
<ENGLISH>Pull the other one mate.</ENGLISH>

Tim Bradshaw wrote:
> On Mar 12, 5:51 pm, "Richard B. Gilbert" <rgilber...@comcast.net>
> wrote:
>
>>Jay G. Scott wrote:
>
>
>>What I fail to understand is why Sun pays so little attention to such
>>problems. This is the face of Sun that the world sees! Does Sun really
>>want to advertise that dismal performance is what the customer should
>>expect from Sun systems?
>>
>
>
> This has always seemed utterly mysterious to me as well. Most of
> these things (sunsolve, docs) are classic scalable-by-adding-tin-and-
> replicatiing-the-data things, and yet they do dismally badly at just
> being available, let alone having a decent search interface and so on
> (am I alone in finding that google now does a better job of searching
> SunSolve than SunSolve does?)

No you are not. But Sun is not the worst in this regard! Have you ever
tried to find anything at HP web sites? Their search engine is
clueless and hopeless! If you search for "XYZZY" on HP's search engine,
it will return all 50,000 places where the string occurs. Google finds
the pages that are *ABOUT* "XYZZY".

>
> I suspect that the answer is that the people who spend significant
> money (so: no one who reads this newsgroup), only ever look at the
> marketing site, and that is not often down.
>

The people who spend significant money are generally not computer
people. I don't think that IT is part of the path to "President and CEO".

usenetpersongerryt@gmail.com schrieb:
> On Mar 12, 11:03 am, "Colin B." <cbi...@somewhereelse.shaw.ca> wrote:
>> Jay G. Scott <g...@csdsun1.arlut.utexas.edu> wrote:
>> I'm under the impression that when (if?!) the new Member Support Centre
>> goes live, sunsolve will get a bullet to the brain.
>
> That should be the SunSolve Team getting the bullet.
> Does anyone really believe that the team that has been apparently so
> inept
> for so long - we are talking YEARS now - can come up with something
> called
> Member Support Centre and that its going to suddenly all be sorted
> out?
> <ENGLISH>Pull the other one mate.</ENGLISH>


It may be that the Sunsolve-Team didn't get the funds they needed.
For the reasons given in other posts: for CIOs and CTO who decide about
six- and seven figure deal, price and rebate-level are more important
than the availability of a website they never check.

There's probably a lot of Dilbert'ism inside SUN, too - just like
everywhere.




cheers,
Rainer