This is my story.

I installed Solaris 9 on my V880 and setup nis+. I had a hard time to make
user template working. One of the support guy told me that there is a bug
and gave me a patch to make it work. After that patch, 114503-01, template
started working. However, I had another problem. Whenever I create a user,
SMC either pops up a warning message or just hangs. I later found out that
SMC threw the following exceptions:

java.lang.NullPointerException at
com.sun.admin.usermgr.common.WBEMClient.HomeDirPro xy.createHomeDir(HomeDirPro
xy.java:147)
at
com.sun.admin.usermgr.common.WbemServiceWrapper.ad dUser(WbemServiceWrapper.java:1211)
at
com.sun.admin.usermgr.client.users.AddUserWithTemp lDlg$2.run(AddUserWithTemplDlg.java:613)

So, I called the support again and told them my story. Tech support guy told
me that SUN can NOT give a suuport because I am not using /export/home for
user home directories. I asked him if there is any document says I had to
use /export/home. He simply refused to answer my question and just threw me
a bunch of manuals. So I gave it a rest a month or two because there was no
point in talking to him any more. To be on a safe side, I tried to
create some
account with template and w/o template using /export/home for home
directory.
However, SMC still behave unpredictably.

When I called again to follow up the case, the operator told me my ONE
year support
ran out so they can't help me even though it's ongoing problem.

So Here I am still have many problems with SMC and no support from sun.
I believe
many other problems I am having are related this one. Here is a list of
some of them:

1. user can't change the passwd
2. SMC put mail wrong mail alias for each user I edit
3. ...

I would appreciate any comment on this.

Anyone knows what I could have done wrong?