Neil Truby wrote
> I have a Passport "Advantage" (ho! ho!) userid and password
> which works,
> plus Proofs of Entitlement for my own companies and those of
> two clients in
> front of me. But to access the PA customer site (which was
> down yesterday,
> but which is back up today), I am told that I need to:
>
> "Enter your existing Passport Advantage username and password and the
> Passport Advantage authorization code you received via e-mail".
>
> Did I? I'm sure I haven't. One of the customers has just
> paid tens of
> thousands of pounds for a Gold Bundle and v7->v9 upgrade, but
> can't access
> the software because we're hung up over this.
>
> Has anyone else had similar problems?

YES

In the past, someone with more money than sense ( and I mean a LOT of money)
decided we should have a CRM system based on DB2. So the administrators of DB2
had the PA passwords, but as DB2 support was outsourced, they knew bugger all about it.

It took almost as long to get our passwords as it did to get our 9.4 media from IBM.

And what does it give us ? I am buggered if I know. I suppose I could download
DB2 if I wanted, but as I already have 200 CDroms for this, probably not.

You could access the Defect Database, but you still need an Informix Developer password. Has one of the babies been thrown out with
the bath water and
been replaced with a triffid ?


Bitter and Twisted
Stevenage


sending to informix-list

> I am told that I need to:
>
> "Enter your existing Passport Advantage username and password and the
> Passport Advantage authorization code you received via e-mail".
>
> Did I? I'm sure I haven't. One of the customers has just paid tens
> of thousands of pounds for a Gold Bundle and v7->v9 upgrade, but
> can't access the software because we're hung up over this.
>
> Has anyone else had similar problems?

When they "upgraded" their system, the whole "password" dance was sent
out in three emails... and you really did need all three to get access
back again.

--
Forte International, P.O. Box 1412, Ridgecrest, CA 93556-1412
Ronald Cole <ronald@forte-intl.com> Phone: (760) 499-9142
President, CEO Fax: (760) 499-9152
My GPG fingerprint: C3AF 4BE9 BEA6 F1C2 B084 4A88 8851 E6C8 69E3 B00B

We had tremendous problems with PA. It didn't help much to get our AE
involved. Ultimately we had half a dozen or more IBM types from multiple
parts of IBM. It took months to straighten out.


David Grove
State of Alaska
Dept. of Corrections


"Colin Bull" <c.bull@videonetworks.com> wrote in message
news:btj8hh$rov$1@terabinaries.xmission.com...
>
> Neil Truby wrote
> > I have a Passport "Advantage" (ho! ho!) userid and password
> > which works,
> > plus Proofs of Entitlement for my own companies and those of
> > two clients in
> > front of me. But to access the PA customer site (which was
> > down yesterday,
> > but which is back up today), I am told that I need to:
> >
> > "Enter your existing Passport Advantage username and password and the
> > Passport Advantage authorization code you received via e-mail".
> >
> > Did I? I'm sure I haven't. One of the customers has just
> > paid tens of
> > thousands of pounds for a Gold Bundle and v7->v9 upgrade, but
> > can't access
> > the software because we're hung up over this.
> >
> > Has anyone else had similar problems?
>
> YES
>
> In the past, someone with more money than sense ( and I mean a LOT of
money)
> decided we should have a CRM system based on DB2. So the administrators of
DB2
> had the PA passwords, but as DB2 support was outsourced, they knew bugger
all about it.
>
> It took almost as long to get our passwords as it did to get our 9.4 media
from IBM.
>
> And what does it give us ? I am buggered if I know. I suppose I could
download
> DB2 if I wanted, but as I already have 200 CDroms for this, probably not.
>
> You could access the Defect Database, but you still need an Informix
Developer password. Has one of the babies been thrown out with
> the bath water and
> been replaced with a triffid ?
>
>
> Bitter and Twisted
> Stevenage
>
>
> sending to informix-list

"David E. Grove" <david_grove@correct.state.ak.us> wrote in message
news:1005q5djul09q76@corp.supernews.com...

> .... It didn't help much to get our AE
> involved. Ultimately we had half a dozen or more IBM types from multiple
> parts of IBM. It took months to straighten out.

Really?

Ronald Cole <ronald@forte-intl.com> wrote...
> When they "upgraded" their system, the whole "password" dance was sent
> out in three emails... and you really did need all three to get access
> back again.

What if you did not get all three e-mails? This is the situation I
find myself in, one I cannot, unfortunately, seem to remedy.

Sincerely,

Christopher Coleman

Database Analyst
Pharmacy Division
Mediware Information Systems, Inc.
tel: 913/307-1073

christopher.coleman@mediware.com (Christopher) writes:
> Ronald Cole <ronald@forte-intl.com> wrote...
>> When they "upgraded" their system, the whole "password" dance was sent
>> out in three emails... and you really did need all three to get access
>> back again.
>
> What if you did not get all three e-mails? This is the situation I
> find myself in, one I cannot, unfortunately, seem to remedy.

I'd assume that a call to PA Customer Support would get you going again.

--
Forte International, P.O. Box 1412, Ridgecrest, CA 93556-1412
Ronald Cole <ronald@forte-intl.com> Phone: (760) 499-9142
President, CEO Fax: (760) 499-9152
My GPG fingerprint: C3AF 4BE9 BEA6 F1C2 B084 4A88 8851 E6C8 69E3 B00B

"Ronald Cole" <ronald@forte-intl.com> wrote in message
news:m3brp3uxad.fsf@yakisoba.forte-intl.com...
> christopher.coleman@mediware.com (Christopher) writes:
> > Ronald Cole <ronald@forte-intl.com> wrote...
> >> When they "upgraded" their system, the whole "password" dance was sent
> >> out in three emails... and you really did need all three to get access
> >> back again.
> >
> > What if you did not get all three e-mails? This is the situation I
> > find myself in, one I cannot, unfortunately, seem to remedy.
>
> I'd assume that a call to PA Customer Support would get you going again.

I realise that Chris Coleman is in the US but ...

Interestingly, you can't call PA Customer Support in EMEA.
I've been told that the reason for this is that they lack multi-language
capability, so it's better if no-one can call.

Ronald Cole made an incorrect assumption...
> I'd assume that a call to PA Customer Support would get you going again.

No, that was when we began the long and depressing process described
in another thread where I was told to contact myself (with first name
truncated), the site technical contact, who would have received the
e-mails: http://groups.google.com/groups?dq=&...erlin.de#link4

Neil Truby had another juicy tidbit:
> Interestingly, you can't call PA Customer Support in EMEA.
> I've been told that the reason for this is that they lack multi-language
> capability, so it's better if no-one can call.

Say, Neil, did you guys ever learn how to shoot craps? Do you ever
feel that way about dealing with IBM? Sometimes it's a push, but
mostly it's just crapping out.

Sincerely,

Christopher Coleman

Database Analyst
Pharmacy Division
Mediware Information Systems, Inc.

"Christopher" <christopher.coleman@mediware.com> wrote in message
news:a727ee4f.0401191023.46ec9acd@posting.google.c om...
> Ronald Cole made an incorrect assumption...
> > I'd assume that a call to PA Customer Support would get you going again.
>
> No, that was when we began the long and depressing process described
> in another thread where I was told to contact myself (with first name
> truncated), the site technical contact, who would have received the
> e-mails:
http://groups.google.com/groups?dq=&...erlin.de#link4
>
> Neil Truby had another juicy tidbit:
> > Interestingly, you can't call PA Customer Support in EMEA.
> > I've been told that the reason for this is that they lack multi-language
> > capability, so it's better if no-one can call.
>
> Say, Neil, did you guys ever learn how to shoot craps? Do you ever
> feel that way about dealing with IBM?

As I say, the argument was that, because the people in the would-be call
centre in Ireland can speak only English, and all these damn foreigners keep
calling up hoping to speak in their own mumbo-jumbo languages, it would be
better that no-one at all be allowed to call.

There is a certain logic to this, isn't there?

I suppose a real misery might say that IBM are thereby reaping the benefits
of reduced cost by having a single call centre to service a large and
non-heterogeneous geography, but can't be arsed to invest in the diverse
language skills needed to service that market. After all, the Informix Tech
Support people in England are perfectly well equipped to deal with
multi-language calls. But I was never the cynical kind.

christopher.coleman@mediware.com (Christopher) writes:
> Ronald Cole made an incorrect assumption...
>> I'd assume that a call to PA Customer Support would get you going again.
>
> No.

Well, time to play CSR roulette. Hang up and call back and see if you
can get someone else who is, hopefully, more helpful.

--
Forte International, P.O. Box 1412, Ridgecrest, CA 93556-1412
Ronald Cole <ronald@forte-intl.com> Phone: (760) 499-9142
President, CEO Fax: (760) 499-9152
My GPG fingerprint: C3AF 4BE9 BEA6 F1C2 B084 4A88 8851 E6C8 69E3 B00B