Graham wrote:
> I have to say that accessing Microsoft's equivalent information seems
> easier - no registration etc.

Roy wrote:
> I think getting any Ingres-related information out of CA websites is only
> get harder, slower, and more frustrating actually. www.ca.com/opensource
is
> a particlar disgrace, and the forums are virtually unusable unless you
plan
> to devote hours to trawling them. I can't be bothered (and I actually
> care); no casual user would bother with it for more than 30 seconds.

I find the forums a bit frustrating also. I much prefer the mail list
approach. SupportConnect is not quick and simple like the old StarTrak and
eSupport interfaces. There is a lot of info which used to be freely
available at eSupport which is now only available to registered users.

However, CA are pretty serious about improving their web services. They
are investing a lot of time and resource into development and bugfixes.
Quite a few of my issues and enhancement requests have been addressed in the
past 12 months. If you want to fix something just raise an issue. If there
is enough requests CA will increase the priority.

By the way, I'm participating in a Product Advisory Council for
SupportConnect next month. If anyone wants to send some comments to the
PAC, send me an email - off line please - comments on functionality,
performance, wishlists, priorities etc. I dont think the council covers the
opensource website but I'm sure they are in the same building.


Paul White
President
Victorian Ingres Users Group

"Paul White" <pwhite@peerlessit.com.au> wrote in message
news:mailman.1112228340.24833.info-ingres@cariboulake.com...
> By the way, I'm participating in a Product Advisory Council for
> SupportConnect next month. If anyone wants to send some comments to the
> PAC, send me an email - off line please - comments on functionality,
> performance, wishlists, priorities etc.

You'll be hearing from me, off-line.

Roy