"Dr. David Kirkby" wrote:
>
> What time would people think is reasonable for a memory manufacturer
> (Kingston) which offers a lifetime warranty, to issue an RMA number
> for defective RAM? On Kingston's US web site I could (if we were in
> the USA) obtain an RMA number online.
>
> Here in the UK I sent an email two days ago requesting an RMA number.
> I received no response. Today I repeated the process and received an
> automated response saying it takes 7 working days to issue an RMA
> number. Do others think that is reasonable? Am I expecting a bit much
> for it to be done quicker? It seems odd I can do this in the US
> immediately and Dataram will issue one the same day and ship the ram
> immediately, arriving by Fedex the next day.
>
> I'd be interested to hear of the experiences of others in the UK.

After telephoning Kingston to get this matter speeded up, I spoke to a
lady who could not help, telling me staff and been off sick etc. I
asked to speak to her manager, who was not available. However, someone
rang me back about an hour later, to advise me she had raised an RMA
number and had emailed it to me.

Today I received confirmation that the replacment memory had been
shipped.

Hence the matter has now been solved - after a bit of arguing on my
part! But I did think 7 working days for an RMA number a bit
excessive.
--
Dr. David Kirkby,
Senior Research Fellow,
Department of Medical Physics,
University College London,
11-20 Capper St, London, WC1E 6JA.
Tel: 020 7679 6408 Fax: 020 7679 6269
Internal telephone: ext 46408
e-mail davek@medphys.ucl.ac.uk